Frequently Asked Questions
Everything you need to know about our products, shipping, and ethical beauty standards.
Are your products 100% cruelty-free?
Yes, we have been fighting for cruelty-free beauty since 1989. We never test our products or ingredients on animals, and we are Leaping Bunny certified.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 45-day return policy. If you are not completely satisfied with your purchase, you can return the product for a full refund, provided it is in its original condition.
Do you offer vegan-friendly products?
Absolutely. Over 60% of our product range is vegan, and we are currently working toward having our entire product portfolio certified by The Vegan Society by the end of 2023.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Klarna and Afterpay.
How do I join the Love Your Body™ Club?
You can join our loyalty program for free online or in-store. Members earn points on every purchase, receive a birthday gift, and get exclusive access to new product launches.